FAQ’s
Yes, free shipping will be applied automatically for all orders over $125. Please note that this only applies to orders over $125 AFTER your coupon code has been applied.
Orders that qualify for free ground shipping will be shipped via UPS Surepost. (Orders going to the west coast might take a few extra days, FYI).
We usually ship orders the next day (excluding weekends), and delivery, and delivery may take anywhere between 3-5 business days (depending on where you are). Delivery details will be provided in your confirmation email.
At the Wholeness, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.
You may return your unused product within 14 days of purchase (except perfumes*). The buyer is responsible for shipping cost on all return items. We do not accept exchanges at this time.
As of now, we are not shipping overseas. We are revisiting our International Shipping process with our carriers. We hope to have updates soon. Thank you for your patience and kind understanding.
Ordering
If you’ve received a discount code through a special promotion, you can enter it at checkout to apply the discount.
We will collect and remit sales tax for states as required by law. We do not impose sales tax on orders shipped to states that we do not have a nexus.
Product
Upon receiving your package, please bring it indoors, open the box and store all of your products upright. This simple step helps shield your items from freezing or melting in the winter and hot summer months.
The first time you burn your candle, let it burn until the entire surface layer of wax is melted. After burning, trim the candle wicks to ensure that any ashes and burnt sections are thoroughly removed.
Each candle is specially handcrafted using top grade soy vegetable blend wax and our Botanical Collection is made using a top grade coconut-soy blend wax. We use these proprietary blends because they provide an excellent cold and hot fragrance throw and give the candle an even burn. All of our candles have a cotton fiber core wick. Our candles are non-toxic, Paraffin-free, Paraben-free and Phthalate-free!